Primary Objective:

Maintains accurate and timely reports and records relative to the service department s operations. Ensure that all charges related to work orders are posted properly. Ensure all work orders are closed in a timely manner. Process warranty and product improvement claims.

Major Scope & Function:

  • Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
  • Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
  • Handle all warranty claims including computation of charges, submissions and follow-up
  • Maintain the service library with information that is current. File bulletins, manuals, video tapes, etc.

    under the supervision of the service manager

  • Handle all service department filings and records
  • Update customer profiles using equipment hours or other information from the customer work orders
  • Maintain service accessory and supplies inventory and prepare replacement orders for the service manger s approval
  • Collect monies from customers before equipment is released
  • Complete other duties as assigned by supervisor
  • Assists technicians in the procurement process

Education, Knowledge & Experience:

  • Thorough knowledge of service department accounting
  • High School Diploma or GED equivalent
  • Knowledge of office procedures.
  • Ability to work varying shifts, weekends and holidays.
  • Ability to work in a team environment
  • General understanding of mechanical/technical terms
  • Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

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